FREE Express Shipping (UK). Express Shipping (UK). International Shipping. Note: We ship to the following United Kingdom regions: England, Wales,  Scotland and  Channel Islands (Guernsey and Jersey) and the Isle of Man. We also ship internationally t

FREE Express&#xA0;Shipping&#xA0;(UK)<ul style=" text-decoration: none;"><li>Cost: Free for orders &#xA3;190 and up</li><li>Delivery Time: 1 to 3 business days from dispatch depending on your location</li><li>Courier: Royal Mail 24 express</li></ul>Express&#xA0;Shipping (UK)<ul style=" text-decoration: none;"><li>Cost: &#xA3;5</li><li>Delivery Time: 1 to 3 business days from dispatch depending on your location</li><li>Courier: Royal Mail 24 express</li></ul>International Shipping<ul style=" text-decoration: none;"><li>Cost: &#xA3;15</li><li>Delivery Time: 7 to 14 business days from dispatch depending on your location</li><li>Courier: Royal Mail International</li></ul>Note: We ship to the following United Kingdom regions: England, Wales, &#xA0;Scotland and &#xA0;Channel Islands (Guernsey and Jersey) and the Isle of Man. We also ship internationally to Australia, New Zealand and USA. We Don&apos;t ship to &#xA0;Northern Ireland.

Shipping information

Dispatch Information. Incorrect or Unclaimed Shipments. International Shipping & Customs. Need Help?. If your order is delayed, missing, or damaged during shipment, please contact your local courier and provide your tracking number. If you need more

Dispatch Information<ul style=" text-decoration: none;"><li>Expect the order to be dispatched within 1-2 business days from purchase date from our warehouse located in United Kingdom.&#xA0;</li><li>During peak seasons, sales, or the Holiday/Christmas period, please allow up to 5 business days for your order to be shipped.</li></ul>Incorrect or Unclaimed Shipments<ul style=" text-decoration: none;"><li>If your parcel is returned due to an incorrect address or is marked unclaimed, a new shipping fee will apply for re-delivery.</li><li>Any return-to-sender fees will be the responsibility of the customer.</li></ul>International Shipping &amp; Customs<ul style=" text-decoration: none;"><li>International orders may be subject to customs duties, taxes, and clearance fees, which are the customer&apos;s responsibility.</li></ul>Need Help?If your order is delayed, missing, or damaged during shipment, please contact your local courier and provide your tracking number. If you need more help, please contact us at&#xA0;<a href="mailto:support@freddystore.co.uk" id="isPasted" style=" text-decoration: none;">support@freddystore.co.uk</a>

Additional shipping info

We understand the value of your purchase. To protect your order from loss, damage, or theft, you can opt for Shipping Protection at checkout. What’s Covered?. Lost in Transit:Tracking status shows “not delivered” for more than 7 days after the last c

We understand the value of your purchase. To protect your order from loss, damage, or theft, you can opt for Shipping Protection at checkout.What&#x2019;s Covered?<ul style=" text-decoration: none;"><li>Lost in Transit: Tracking status shows &#x201C;not delivered&#x201D; for more than 7 days after the last courier scan. Filing period: No longer than 30 days from the last courier scan. Processing Time: 1-2 business days.</li><li>Damaged in Shipment: Photos of the damaged postbag and merchandise are required. Filing period: After 5 days from the delivery date, but no longer than 20 days. Processing Time: 1-2 business days.</li><li>Stolen/Theft: Tracking shows delivered, and you have filed a police report. Filing period: After 5 days from the delivery date, but no longer than 20 days. Processing Time: 1-2 business days.</li></ul>Important Notes<ul style=" text-decoration: none;"><li>Lost parcels due to incorrect address, incomplete address, non-collection, or refusal of delivery are NOT covered by Shipping Protection.</li><li>Documentation and additional information may be required.</li></ul>How to File a ClaimIf your issue fits within the coverage outlined above and you purchased Shipping Protection, please reach out to us at &#xA0;<a href="mailto:support@freddystore.co.uk" id="isPasted" style=" text-decoration: none;" target="_blank">support@freddystore.co.uk</a> or visit our Contact Us page to submit a replacement request.If the product is out of stock, we will provide store credit.

Shipping protection

Freddy UK

Shipping policy

Our story

Company

Return policy

How do I return order?

Return Conditions

Can I combine my returns using one label?

Can I change the details of my return request?

How do I return a Sale or Discounted Item?

When will I receive my refund, exchange or store credit?

Where will your process/credit my refund?

Can I return a Gift Card?

How do I return a damaged item?

Why can't I request in your return portal?

Received an Incorrect Item?

Final sale and non-returnable items?

Debenhams and Jarrold's orders

Return and exchange policy

Do you have a sizing Guide?

WHAT MAKES FREDDY DIFFERENT?

difference within style:

Sizing Guides

Material

Care instructions

Sizing

Stock availability

Full length and Petite Length

Handling Damaged Products

Products

What are your bestellers?

How to take care of your products?

Can I Refer a Friend?

Discount code

Order Cancellation or Modification

General FAQs

What is Freddy Rewards?

How do I sign up to Freddy Rewards?

How do I earn Freddy Rewards points?

What are the membership levels available?

Do my Freddy Rewards Points expire?

Time

Returns

Discount code and gift card

Shipping

Size

Black Friday and Cyber Monday

negotiate button

Negotiate button