Shipping protectionUpdated 6 months ago

We understand the value of your purchase. To protect your order from loss, damage, or theft, you can opt for Shipping Protection at checkout.

What’s Covered?

• Lost in Transit:
  Tracking status shows “not delivered” for more than 7 days after the last courier scan.
  Filing period: No longer than 30 days from the last courier scan.
  Processing Time: 1-2 business days.

• Damaged in Shipment:
  Photos of the damaged postbag and merchandise are required.
  Filing period: After 5 days from the delivery date, but no longer than 20 days.
  Processing Time: 1-2 business days.

• Stolen/Theft:
  Tracking shows delivered, and you have filed a police report.
  Filing period: After 5 days from the delivery date, but no longer than 20 days.
  Processing Time: 1-2 business days.

Important Notes

• Lost parcels due to incorrect address, incomplete address, non-collection, or refusal of delivery are NOT covered by Shipping Protection.
• Documentation and additional information may be required.

How to File a Claim

If your issue fits within the coverage outlined above and you purchased Shipping Protection, please reach out to us at  [email protected] or visit our Contact Us page to submit a replacement request.

If the product is out of stock, we will provide store credit.