Return and exchange policy

Return policy

Our Return Policy is simple.

How do I return order?

At Freddy, we understand the uncertainty that comes with online shopping. You can’t try on or feel the fabric before you buy. That’s why we offer FREE returns for exchange or store credit (for UK orders). If your item meets the return conditions belo

Return Conditions

We want to ensure that all our customers receive items in perfect condition. To process your return, please make sure your Freddy item meets the following conditions:. Item Condition. Light-Colored Garments. Return Timeframe. Bundles or Sets. Return

Can I combine my returns using one label?

We kindly request that you avoid combining returns from different return request lodged or different orders to avoid delay in the processing of your return.If you have multiple items to return from one order, you may complete a return request for all

Can I change the details of my return request?

Once your refund, exchange, or store credit has been processed, we are unfortunately unable to make any changes to your return. However, if your return has not yet been posted or processed and you need to make amendments, please contact our Customer

How do I return a Sale or Discounted Item?

If you have purchased an item on sale, at a discount, or with a discount code, please review our return policy below:. - 5 to 30% off sale or discount - may be returned for an exchange, store credit or refund. - 40-50% off sale or discount - may be r

When will I receive my refund, exchange or store credit?

Once we receive your return, please allow 1-2 business day for us to inspect your item and process your return. You will receive an email confirmation from us once the return has been processed. Freddy is not liable for lost or stolen return packages

Where will your process/credit my refund?

Refunds can only be applied to the original payment method used for your purchase. Please note the following guidelines:

Can I return a Gift Card?

Unfortunately, Gift Cards may not be returned, nor are they redeemable for refund/cash. But it can be gifted to a special someone.

How do I return a damaged item?

At Freddy, we take great care when picking and packaging your order to ensure it arrives in perfect condition, ready for you to enjoy. If you find a fault in your order, please notify us by filling out our online form within 48 hours of delivery. **T

Why can't I request in your return portal?

If you have any concerns or questions regarding our online return portal, we're here to help! You can reach us through any of the following options:. Our Customer Support Team is ready to assist you with any inquiries about the return process.

Received an Incorrect Item?

We’re sorry to hear that you’ve received an incorrect item in your order, and we’re eager to make it right for you. Please fill out our online form and we’ll investigate the issue as soon as possible. For any incorrect orders, we will provide a paid

Final sale and non-returnable items?

Certain items are classified as final sale and are non-returnable for health, safety, or other reasons. Please review the list of non-returnable items below before making your purchase. ******The return policy does not affect your statutory rights. U

Debenhams and Jarrold's orders

If you placed your order through the Debenhams website, please note that return requests cannot be processed through our regular online return portal. For any questions or assistance, feel free to reach out—we're happy to help!. If you placed your or