ReturnsUpdated 6 months ago

If a customer asks if they can return black Friday and Cyber Monday orders? 

• For return questions, you will point customers to our pricing page: https://freddystore.co.uk/pages/returns-exchange 

  • and then explain the below info:

  • 30% off - may be returned for an exchange, store credit or refund

  • Items purchased at 60% off promotion are eligible for store credit or exchange only. A handling fee per item will apply, but we will provide the return label for your convenience. Refunds are not available for purchases made at discounts of 31% to 70% off.**The return policy table above does not affect your statutory rights

    
    

They can also connect with our Freddy Customer Support through the following channels:

• Live chat on our website

• Email us at [email protected]

• FB messenger